Terms and conditions

This website is published by Flight Directors Schedule Services Limited of Suite 9A, Gatwick House, Peeks Brook Lane, Horley, Surrey, RH6 9ST, United Kingdom. Your use of this website is conditional on your acceptance of the terms and conditions contained herein.


The content and information on this website is for private non-commercial use only. You agree not to modify, copy, distribute, transmit, display, perform, reproduce, publish, or sell any information, software, products, or services obtained from this website. Images on this site are incorporated for viewing purposes only and may not be saved or downloaded in any format.


The information, software, products and services published on this website may include inaccuracies or typographical errors. Flight Directors and its affiliates do not guarantee the accuracy of any of the information contained herein and disclaim liability for inaccuracies. Flight Directors and its affiliates may make improvements or changes to this website and its contents at any time.

Flight Directors and its affiliates make no representations about the suitability of information, software, products and services contained in this website for any purpose. The inclusion or offering for sale of any products or services on this website does not constitute any endorsement or recommendation of such products and services by Flight Directors or its affiliates.

Flight Directors is an agent for the carriers and suppliers providing travel or other services offered for sale on this website. All travel and other services offered for sale on this website are subject to the terms and conditions of the applicable carrier or supplier.

Flight Directors and its affiliates are not liable for the acts, errors, omissions, representations, warranties, breaches or negligence of any carrier or supplier for whom they act as an agent or for any personal injuries, death, property damage or other damages or expenses resulting therefrom. Flight Directors and its affiliates have no liability and will make no refund for any delay, cancellation, overbooking, strike, force majeure or other causes beyond their direct control.


You agree to indemnify and hold harmless Flight Directors its affiliates, and/or their respective suppliers and any of their officers, directors, employees and agents from and against any claims, causes of action, demands, recoveries, losses, damages, fines, penalties or other costs or expenses of any kind or nature including but not limited to reasonable legal and accounting fees, brought by third parties as a result of (i) your breach of these terms and conditions; (ii) your violation of any law or the rights of a third party; or (iii) your use of this website.


As a condition of your use of this website, you warrant to Flight Directors that you will not use this website for any purpose that is unlawful or prohibited by these terms, conditions, and notices.


This website may contain links or references to websites operated by parties other than Flight Directors. Flight Directors is not responsible for their contents or your use of them and does not imply any endorsement or recommendation of the material on such websites.


Although most travel, including travel to international destinations, is completed without incident, travel to certain destinations may involve greater risk than others. Flight Directors recommends that you review any travel prohibitions, warnings, announcements and advisories issued by the UK Government and the UK Foreign and Commonwealth Office Travel Advice Unit prior to booking travel to international destinations.

Flight Directors and its affiliates do not represent or warrant that travel that may be offered for sale on this website is advisable or without risk. Flight Directors and its affiliates are not liable for losses or damages that may result from travel to any destination.


Travel Services are offered for sale on the basis of availability provided directly or through electronic global distribution systems by the carriers and suppliers for whom Flight Directors acts as agent. On rare occasions, carriers may fail to keep this availability updated in real-time and in the event that capacity is no longer available at the quoted price they may cancel reservations before tickets have been issued. In this event, Flight Directors will attempt to offer a suitable alternative or we will refund any payment received but Flight Directors and its affiliates will not accept any liability for the consequences of canceled reservations. In the event of a payment dispute, Flight Directors reserves the right to cancel your booking without warning and no refund will be processed.


If you have booked a scheduled carrier and choose not to travel on the flights in the same order/sequence as booked, then your return flight will automatically be canceled by the airline. The price you have paid is based on the routing you originally booked. Once the airline have canceled the ticket, then it cannot be reinstated or refunded. This is not something that Flight Directors can change, it is an automated process that happens with the airlines directly. Therefore, if you know you cannot travel on the flights in the order booked you may need to amend or cancel the booking. This will be done under the ticket rules as you purchased.


Some airlines allow customers to cancel within 24 hours of booking their flights. Please be aware that this may only be applicable if you book directly with the airline. Please ensure you read the airline’s terms and conditions. Flight Directors have no choice but to follow the airline’s policies and have no influence over what the airline says.

If your flight does fall under a policy that allows for a full refund within 24 hours. The 24 hours starts from when you confirm your booking. Flight Directors is open from 0800 – midnight UK time, and if your 24-hour cancellation period expires whilst we are closed, and you contact us during this time, then you will not be entitled to a refund. You must contact us within our opening hours and allow us time to process the refund to qualify for a refund.


Flights offered may not necessarily take the most direct route and may involve changes of aircraft and/or airline during the journey. Carriers reserve the right to change routings and stopping points without notice. Flight Directors and its affiliates are not liable for losses or damages that may result from any change to the planned routing.

If a flight is described as “direct” this indicates that there is no change of aircraft planned during the journey although stops may be made en-route for technical reasons or to let passengers on or off.

If a flight is described as “nonstop” this indicates that the airline plans to operate without any intermediate stop.


It is your responsibility to ensure that all passengers for whom you book travel will comply with all applicable regulations including passport, visa, health and documentation regulations applicable in the county of departure and in each country visited including transit stops and flight changes. Flight Directors and its affiliates will not accept any liability for the consequences of any passenger failing to comply with any such regulations.


Flight Directors reserves the right to change the terms, and conditions applicable to users of this website.


This agreement is governed by the laws of England and Wales. You hereby consent to the exclusive jurisdiction of the English courts in all disputes arising out of or relating to the use of this website. Use of this website is unauthorised in any jurisdiction that does not give effect to all provisions of these terms and conditions, including without limitation this paragraph.

If any part of this agreement is determined to be invalid or unenforceable pursuant to applicable law including, but not limited to, the warranty disclaimers and liability limitations set forth above, then the invalid or unenforceable provision will be deemed superseded by a valid, enforceable provision that most closely matches the intent of the original provision and the remainder of the agreement shall continue in effect.

This agreement constitutes the entire agreement between, you, the customer and Flight Directors with respect to this website.


This website is provided solely to assist customers to determine the availability of travel-related goods and services and to make legitimate reservations or otherwise transact business with carriers and suppliers and for no other purposes. You warrant that you are at least 18 years of age and possess the legal authority to enter into this agreement and to use this website in accordance with all terms and conditions herein. You agree that the travel services reservations facilities of this Web site shall be used only to make legitimate reservations or purchases for you or for another person for whom you are legally authorised to act. You understand that overuse or abuse of the travel services reservation facilities of the Web site may result in you being denied access to such facilities.

Separate terms and conditions will apply to your reservation and purchase of travel-related goods and services that you select. You agree to abide by the terms or conditions of purchase imposed by any supplier with whom you elect to deal, including, but not limited to, payment of all amounts when due and compliance with all rules and restrictions regarding availability and use of fares, products, or services. Special rules and restrictions may apply to a fare, product or service selected by you. You understand that any violation of any such suppliers conditions of purchase may result in cancellation of your reservation(s) or purchase and in your forfeiting any monies paid for such reservation(s) or purchase. Further, such a violation may result in Flight Directors debiting your account for any costs that Flight Directors or its affiliates may incur as a result of the violation. Service charges and payment processing charges paid to Flight Directors are non-refundable. In the event that you elect to cancel or amend any travel arrangement through the agency of Flight Directors as permitted by the carrier or supplier then Flight Directors will charge a service fee in addition to any fees and charges payable to the carrier or supplier. You shall be completely responsible for all charges, fees, duties, taxes, and assessments arising out of your use of this website.

If an airline cancels or delays a flight, is unable to provide previously confirmed space, fails to stop at your stop-over or destination point, or causes you to miss a connecting flight on which you holds a reservation, you may be entitled to certain remedies from the airline in accordance with EC Council Regulation 261/04 and you should raise this with the airline concerned.