Published on 5th December 2023

Royal Brunei Airlines (RB) proudly announces that the World Travel Awards (WTA) have recognised RB Cabin Crew as the world's leading cabin crew for the fourth consecutive year. The win was announced at the World Travel Awards Grand Final Gala Ceremony held in Dubai on 01 December 2023.

This remarkable achievement is a testament to the unwavering commitment of the national carrier towards excellence and marks a significant milestone on its journey to celebrate Royal Brunei Airlines' 50th golden jubilee anniversary in November 2024.

"Being awarded the World's Leading Cabin Crew for the fourth time reflects our Cabin Crew's dedication to providing exceptional service to our guests. RB's cabin crew undergo extensive training before taking to the skies, focusing on safety, service and hospitality. It is also with great pride to the airline that our cabin crew are trained internally by our talented team of cabin services instructors. We recently celebrated our 49th anniversary in November, this is a fantastic start for the journey towards RB50 Golden Jubilee. I am incredibly proud of all the teams involved in this global recognition.", said Captain Sabirin Hj Abd Hamid, RB CEO.

He continued, "As frontliners, our cabin crew are often the first glimpse of the RB's unique service standard. I invite you to fly with Royal Brunei Airlines and experience service with Bruneian hospitality by the 4x winner of the World Travel Awards World's Leading Cabin Crew. On behalf of RB, I want to thank our guests, friends, and fans for your continuous support."

Graham E. Cooke, Founder, World Travel Awards, says: “Winning the World’s Leading Category is a true testament to the hard work, dedication and service to the consumer, Year on year the airline has proven its quality to their passengers.”

Adiel Mambara, the UK Country Manager of Royal Brunei Airlines, has expressed his delight at the airline's latest achievement. He said that “This recognition is a testament to the airline's unwavering commitment to providing top-notch cabin service to all our passengers travelling from the UK to Dubai, Brunei, Australia, and other destinations in Asia. Passengers can expect a truly exceptional flying experience with Royal Brunei Airlines.


About Royal Brunei Airlines

Royal Brunei Airlines currently operates a fleet of fourteen aircraft comprising five Boeing 787-8 Dreamliners, seven Airbus A320NEOs. In 2019, RB was awarded Four Stars at the 2019 SKYTRAX Awards. Further cementing its position among the world's favourite airlines, RB was ranked by TripAdvisor users as favourites in Travellers' Choice Regional Airlines (Asia) for the past three years.

In 2021, RB was awarded the highest seven-star ratings against COVID-19 by the world's best one-stop airline safety and product review In the same year, RB was awarded Asia’s Leading Cabin Crew and World’s Leading Cabin Crew; both titles where RBemerged as champions from 2020 to 2021, and Asia’s Leading Airline – Business Class by World Travel Awards. In 2022, RB emerged as champion for the third time in a row for World Travel Award's Asia's Leading Cabin Crew 2022.

In 2023, RB was awarded a Five Star rating for the Major Airline category by the Airline Passenger Experience Association (APEX).